Re-rank

A re-rank puts the answer you choose at the top of the results for a question. Use it when the right content is already on your website but doesn’t come first, or to always show a page such as your contact page for a question you can’t answer. If the content isn’t on your website, create an Instant Answer instead.

Re-rank is in the sidebar under Workspace. You need the KB Manager or Account Admin role, and it isn’t part of the Raffle Go plan.

A re-rank takes effect as soon as you save it; there is no model to re-train. The answer is boosted when a visitor’s search matches one of its questions word for word, so add the different ways people ask.

Create a re-rank

1. Click Re-rank in the sidebar, then Add new answer rerank.

2. Click the widget whose results you want to change. Each widget searches its own sources, so the results depend on the widget. Use Filter by title, type or UID if you have many widgets.

   

3. Type the question in Ask a question… and press Enter. The results appear in the order that widget would show them.

   

4. Click the answer you want first. It moves to the top of the list and gets a Boosted label. Click it again, or click Reset, to undo.

   

5. Click Save changes.

The re-rank applies to that one question. You can add more questions to it afterwards, see Add or change questions.

If the answer isn’t in the results

1. Click Didn’t find the answer you were looking for? under the question.
2. Search by the page’s URL, its ID or the answer’s title.
3. Click the answer, then click Save changes.

Your re-ranks

Re-rank in the sidebar lists your re-ranks. The table shows each Re-ranked answer, its number of Questions, the Source affected and when it was Last updated. Switch between the table and a grid of cards with the buttons on the right, and use Filter by URL, title or source title to find a re-rank.

Add or change questions

1. Click the re-rank in the list. In the grid view, you can also open the ⋮ menu on its card and click Edit.

2. In Editing Rerank:

   • click Add question and type a new question;
   • change the text of a question;
   • click the bin icon next to a question to remove it. A re-rank needs at least one question.

   

3. Click Save Changes.

If you close the dialog with unsaved changes, Raffle asks whether to exit without saving.

Delete a re-rank

1. In the table, click the bin icon in the Actions column. In the grid view, open the ⋮ menu on the card and click Delete.
2. Click Delete to confirm. This can’t be undone.