Trending Questions

Instantly see your users’ behavior and needs with Trending Questions, showing the most asked questions in your Search UIs.

The Trending Questions section lists questions that users have searched for using a Raffle widget. These questions are listed in groups (“clusters”) under the same topics.

Question Clusters

User-asked questions are listed in Trending Question clusters, grouped according to relevance and ordered from most to least searched. The list is updated on a weekly basis.

View Questions

This list contains ALL questions that have been asked using a widget for a specific period of time. Questions are grouped and displayed as: clusters → subtopics → list of actual user queries

Steps

Select filters for the widget, date range and knowledge base
Click the expand icon to expand the list

On the far right panel, Raffle displays a list of search results that are shown to users when they search for the selected question. For search result adjustments, refer to Rules Engine.

Export Questions

The export function downloads a CSV copy of the Trending Questions list for a specific period of time.