Raffle adds AI search and chat to your website. Visitors ask questions in their own words and get answers from your content. Everything they ask is collected in Insights, which shows you where your content is missing or unclear. See What is Raffle.
Raffle searches your content by the words in a question and by its meaning at the same time, and combines the results. That way it finds the right answer even when a visitor uses a synonym or makes a spelling mistake. See How Raffle works.
No. Raffle uses the same AI model for every customer. Your answers come from your own content, and you can change the order of results yourself with Re-rank.
In the release notes.
Sign up at app.raffle.ai/signup with your work email. The first 30 days are free. Raffle then walks you through adding your website and setting up your first chat assistant. See Quick Start.
Go to app.raffle.ai/login. To reset your password, click Reset password on the password step. See Log in and Reset your password.
Click Help at the bottom of the sidebar in the Raffle app and choose Contact Us, or email support@raffle.ai.
As a widget. Choose a Launcher, a Pill, an Overlay or an Embedded search bar, or build your own interface with the API. See Layouts.
Open the widget, click Install, copy the script and paste it into the <head> of your website. See Install, and Installation for other ways, such as Google Tag Manager.
<head>
Yes. Try it in the preview while you edit, or share a test link with colleagues. See Test.
Each widget has settings tabs for its branding, search, chat, sources and support channels. See Customise.
From your sources: your website, which Raffle reads for you, and any other sources you connect. See Sources.
Use Re-rank to choose which answer comes first for a question.
Write an instant answer. You can also create one straight from a content gap in Insights.
What visitors ask, which answers they open, how often they are routed to support, and where your content falls short. See the Insights overview.
A group of similar questions that your content doesn’t answer well. Each one tells you what to write or improve. See Content Gaps.
Yes. Export what visitors ask to a spreadsheet, or download a PDF report of the view you are looking at. See Exporting data.
If you are an Account Admin, click your company name at the top of the sidebar and choose Invite people. See Invite users.
See Roles and privileges.
Account admins can turn it on for their own login and require it for the whole account. See Two-factor authentication.