Raffle Documentation
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FAQ
FAQ
Find answers to frequently asked questions about Raffle. Get solutions to common user inquiries quickly and easily.
General Info
What’s New in Raffle?
GDPR Compliance
Data Processing Agreement
Cookie Policy
Security Policy
SOC2 Compliance Certificate
Onboarding
Onboarding Checklist
What is index scraping?
What is model training?
What are ways to implement Raffle Search?
How can a Search UI be customized?
Contact Raffle Support
Getting Started
How do I try out Raffle Search?
Sign up as a new user
Log in as an existing user
Invite new users
Manage existing users
Reset forgotten password
Insights Dashboard
How do I customize the Raffle dashboard?
What are Trending Questions?
What are Popular Pages?
What are Knowledge Gaps?
Resolve gaps with Instant Answers
Resolve gaps with Existing Answers
Why are data shown in clusters?
What is a resolved/unresolved session?
Search UI
What are different Raffle Search designs?
What can a Search UI do?
Search Settings
Chat Settings
Source Settings
Support Settings
Raffle Search for internal testing
What are Top Questions?
Indexes
How does scraping work?
Boost pages with Rules Engine
What are Instant Answers?
What are Manual Uploads?
Rename indexes
View scraped data
Manually include pages in the scrape
Manually exclude pages in the scrape
Models
How does model training work?
How does Raffle handle synonyms and misspellings?
Can the order and rank of answers be changed?
Can the sections in search answers be changed?
What data is used when training a Raffle model?
Accounts
Raffle user types
Manage teams
Manage users
Manage accounts
Integrations
Confluence
FTP
Humany
Optimizely
SharePoint
Webscrape
Zendesk
Zoho
Implementations
Desktop
Extension
Mobile
Script
SharePoint App
Sharepoint API
Tag Manager
Umbraco
Zendesk