Raffle Documentation
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  1. Widgets
  2. Customise
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Customise

Manage specific settings of your Raffle widgets. You can choose which Raffle features to enable and set up different data sources and support channels.
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Branding

Match your widget to your brand: colours, dark mode, border radius, logo, launcher button and placement on the page.

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General

Name your widget, choose search and chat, set top questions, and control where the widget appears, its language, intro banner and GDPR disclaimer.

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Layout

Choose a widget’s layout and position it on your page: template, element selector, placement and stacking level.

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Text Overrides

Configure Text Overriding Settings

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Search

Configure Raffle Search for a widget: Raffle Summary, instant answers, autocomplete, highlighting and the number of results.

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Chat

Name your chat assistant, tell it about your company, and set its header, welcome message and feedback.

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Sources

Choose who a widget is for and which sources and MCP tools it can use.

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Support

Offer your customer support channels in the widget: phone, email, live chat, contact form and lead generation, with opening hours.

You can create new widgets and change the settings of existing widgets from Widgets. Click a widget to open its settings, grouped in tabs at the top.

A widget's settings, with the tabs at the top

A widget's settings, with the tabs at the top

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