Support

The Support Channels tab under Text holds the texts of the support channels your widget offers.

1. Go to Widgets
2. Select the widget to modify
3. Open the Text tab, then Support Channels
4. Choose Overview, Phone, Email, Chat or Form
5. Enter your text in the fields you want to change. Leave a field empty to keep the default shown in grey.
6. Click Save at the top of the page

When you click into a field, the preview opens the support page or the channel’s own page, so you can see where the text appears. A channel only shows up in the widget when it’s turned on under Support.

Overview

• Button text for support channels is the label of the button that opens the support page, for example Contact our Customer Service here.
• Title for support page and Subtitle for support page are shown at the top of the support page, which lists your channels.

Phone

• Channel name and Channel description are shown on the phone option in the list of channels.
• Page title and Page subtitle are shown at the top of the phone page, above your phone numbers and opening hours.

Email

• Channel name and Channel description are shown on the email option in the list of channels.
• Page title and Page subtitle are shown at the top of the email form.
• Email address placeholder is the placeholder in the field where visitors enter their email address.
• Message template pre-fills the message field, for example to help visitors phrase their question. Visitors can delete it and write their own message.

• Success page title, Success page subtitle and Success page button text are shown once the email has been sent.
• Error prompt title and Error prompt subtitle are shown if the email couldn’t be sent, for example to suggest another channel.

Chat and Form

The Chat and Form tabs each have a Channel name and Channel description, shown on that option in the list of channels.