Instant Answers

Instant Answers are answers you write yourself in Raffle. Use them when visitors ask about something your website doesn’t cover, to promote new information, or to send visitors somewhere specific, such as your support page. If the right content is already on your website but doesn’t come first, use Re-rank instead.

Each answer has a title, the answer text, a fallback URL and, ideally, a list of questions it answers. There is no limit to the number of Instant Answers in an account.

Instant Answers live in a source of the type Instant Answers. If you don’t have one yet, click Add new source on the Sources page and choose Instant Answers. Then connect the source to your widgets under Widget sources, or the widgets won’t use its answers.

View your Instant Answers

1. Go to Sources
2. Select the source with the type Instant Answers

The table lists every answer with its title and content. Use the search field to find an answer, and Settings to rename the source or change whether it is Internal or Public.

Create an Instant Answer

1. Click Create new answer
2. In Title, give the answer a short, descriptive title
3. Write the answer in the editor below the title. The toolbar formats text and adds links, images and videos.
4. On the General tab, type a question in Add a question and press Enter or click Add question. Add as many ways of asking as you can think of, including the title itself. Click the pencil icon to edit a question, or the trash icon to remove it.
5. In Fallback URL, enter the page that visitors should go to for more information
6. OPTIONAL: add buttons on the Links tab (see below)
7. Click Create

Title, the answer and Fallback URL are required; Create stays disabled until they are filled in.

Questions are how visitors’ searches find your answer: when a search matches one of the questions word for word, the answer is boosted to the top. Add the questions visitors actually ask, in their words. Questions take effect as soon as you save them.

Edit an Instant Answer

Click Edit next to an answer. Make your changes and click Update, or click Delete to remove the answer. Cancel closes the dialog without saving.

Links

The Links tab adds buttons below the answer, for example to a related article on your website or elsewhere:

1. Enter the Button text and the Button link
2. Choose whether the link opens in the Same Tab or a New Tab
3. Click Add button

Click the pencil icon to edit a button, or the trash icon to delete it.

Turn on Support Button to show a support button with the answer, and change its text if you like (default: Go to Support). It uses the support options set up for your widget.

Answer a content gap

Insights shows the questions your content doesn’t answer well. From a content gap you can:

• create an Instant Answer for it, or
• link it to an existing answer, such as a page, a PDF or another Instant Answer.