Chat

Raffle Chat

Expand the dropdown and enable this option to use Raffle Chat.

Widget Description

Set the description stating the purpose of the knowledge base in the selected widget.

Template:

company_name’s knowledge base contains information from the knowledge_base’s public_or_internal section regarding main_topic. It contains information about company_name, their services, policies and main_offering. company_name’s content spans across topics such as detailed_topic, detailed_topic, detailed_topic, detailed_topic and detailed_topic

Button Label

Set the text displayed on the chat button (maximum of 50 characters). Leave empty to display the chat icon.

Header Title

Set the introductory title for the chat.

Header Text

Set the introductory text for the chat. Note that links will be shown as plain text. To use links, use Custom GDPR under the Support Settings instead.

Input Placeholder

Set the placeholder text for the chat search bar.

Results Limit

Set the number of results to be used as reference for answers in the chat. When generating responses, a search happens in the background, where the answers are used as basis for the autogenerated responses. The number of these answers that are taken into account can be limited for a more concise response. Default value is 5, with a minimum of 1 and a maximum of 10.

Welcome Message

Set the initial message in the chat.

Answer References

The quote citations ["] refer to the sectioned answers used as references for the generated answer. Clicking on a citation leads to the referenced answer/page. For answer adjustments, refer to Rules Engine or provide a list of URLs to be used as answer references to Raffle Support.