Releases

• 2FA
• Search Activity by Page
• You can now export all your insights data

• Multilingual website support: Raffle now supports websites in ALL existing languages
• Extendend export functions for Insights

Note: from 2026, we will move to quarterly releases as we are now focused on bigger product updates

Bug fixes and improvements of Insights:

• Date picker bug fixes
• Resolved loading issues when navigating through different insights cards and filtering widgets

No releases in October

• More configuration options for launcher.
• Improved layout on mobile.
• Additional options for text overrides.

• Enhanced charts - see distribution of both days and hours.
• General improvements to chat and search results.

• Improved index creation. Easy and quick way to create new indexes.
• Improvements to chat history with more filters.

• Summary configuration for API
• New website infrastructure
• Chat V2 (Beta) — designed for more natural and context-aware conversations
  • Contextual Awareness: retains and understands previous messages within a conversation, allowing for more coherent and intelligent interactions
  • Customizable Behavior: can be adjusted to small customer requirements

• Partner Platform: Parent accounts to manage sub-accounts
• Raffle GO launch: New free-to-get-started way to test Raffle on your website
• Web app layout improvements:
  • Chat Session History with filters and new design
  • Enhanced charts with distribution over days and CTR

• New simplified flow for creating indexes
• Improved capability of chat of handling dates
• Aligning search title and search description link to the right section
• Support for adding links in the tool configuration (GDPR message, Header description, welcome message)

• Questions Validation (test): New possibility to validate appropriate questions, filtering out queries that contain inappropriate arguments.
• Toggle Follow-Up Questions in Chat: You can now deactivate the follow-up questions feature with a toggle in your tool configuration.
• Rich Text in GDPR message: You can now add useful links to your custom GDPR message.
• Aligned Search results content and answer title: By clicking on the title you will now get redirected to the specific section of the page that contains the answer.
• Jump to text fragment improvements: improved accuracy on finding the right text section that contain the answer.

• Improvements on how chat answers are rendered (satisfying WCAG and general readability, better link text etc.)
• Summary aligned with chat: Summary is answering equivalent to chat.
• Updates to the Summary endpoint in the API (link to documentation)
• Answer Validation: Added a feature to check if no relevant results are provided when using Search
• User Centric UI Improvements: Adjustments to lables, navigation and hierarchy according to some user testing, to improve the user experience
• Search Stability Improvements: Better QA to ensure the correct functioning of Search
• Optimisation of Resource Impact: Optimised processes to reduce the energetic consumption of our AI processes
• General Bug-fixes:
  • Fixed rare CORS problems when loading widgets
  • Fixed problem with whitelisting our IPs

• Answer Editor Redesign: Enhanced UI/UX by unifying the different layouts previously used in Content Gaps, Instant Answer, and Answer View into a single, streamlined interface for both editors and viewers.
• Google Authentication Re-enabled: Restored the ability to sign in using Google authentication.
• Improvements of content gaps and trending questions. Clusters are now labeled with clear, intuitive titles, making it easier for users to identify missing or highly searched topics.
• More advanced support for hiding/showing widgets on sub-pages. (link to documentation)
• Database Migration: Large Database migration to adapt to the new industry standards requirements
• Bug Fixes & UI Improvements: Resolved inconsistencies in labels, buttons, and chart visualisation. Improved accessibility by increasing contrast and refining hover and active states for better usability.

• Improvements to the answer re-ranking pages, making the interactions more userfriendly, responsive and fluent, fixing layout issues, providing better overview etc.
• Various improvements to Raffle Chat interactions and CTA buttons

• New and improved Insights dashboard
• Redesigned Search UI configuration pages
• Extensive guides and detailed examples in the API Documentation

• Action buttons in Chat for quicker answer-navigation
• Improvements to Insights calculations

• Speech-to-Search support on all Raffle widgets (see screenshot below)
• Summary styling updates
• Various bugfixes and smaller improvements

The screenshot below shows how to activate and use the Speech-to-Search functionality:

• Chat and Summary
  • Improved the layout of responses
  • Control tone of voice, willingness to respond etc.
  • Follow-up question improvements, now with guaranteed answers
  • Feedback support on chat (thumbs up/down)
• New Search Frontend and Chat designs (see screenshot below)
• Improvements and bugfixes to new Insights page
• Multilingual support for Search and Chat

The screenshot below gives an overview of the new features that can be customized and set in the Tools:

• New Insights page (re-styling, more flexible UI)
• Chat session history
• Chat conversation feedback (thumbs up/down)
• New public API for content and search API (integrate Raffle into your own solutions - vector search, filtering)
• Highly improved search performance (better training data)
• Expose meta-tag selectors in source config to Account Admins
• Better recency scores based on document authoring dates (for web pages)
• Various UX improvements, including WCAG 2.1 compliance
• Search re-ranking
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

The screenshot below show how the re-ranking of answers is working:

Guides for Re-ranking can be found Here

• Improved trial flow for a better and more intuitive user experience
• Support for multilingual search
• Search widget improvements
• Raffle desktop improvements (maybe not relevant to announce)
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Migrating model training to GPU server
• Optimized memory consumption (FAISS)
• Migrate model-pygate to go
• Worker based and scalable question generation (in Go)
• Remix updated to v2
• Improved circle-ci workflows
• Tablet search prototype (aka the Sosu App)
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Updated Raffle Search on the Umbraco Marketplace
• Added more editing options when customizing Instant Answer titles
• Fix to ensure non-API widgets are only used via script implementation
• Fixed an issue where references originating from PDFs does not jump to the target page
• Fixed a bug where Top Questions were not being displayed properly in the preview for API widgets
• Fixed a bug that caused text to not be copied in Summary/Chat
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Questions are now automatically generated for Dutch, Finnish, French, German, Italian, Norwegian, Polish, Swedish
• Search data can now be collected from a widget share link
• Added widget tooltips for widget options and connected indexes
• Added up-to-date status for Instant Answers
• Improved the design of the widget overview and creation wizard
• Minor fixes for formatting issues in Raffle Summary
• Fixed an issue where diacritic characters are not being scraped properly
• Fixed a bug that caused summary to hang or disappear while generating a response
• Fixed a bug that caused the API widget preview to disappear when launched in the web app
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Added support for Raffle Chat in Embedded and Overlay
• Improved Instant Answer preview design when resolving Knowledge Gaps
• Minor improvements to the trial onboarding flow
• Minor fixes for formatting issues with Knowledge Gaps
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• New Look: Implemented new design for the Raffle Web App
• Added support to use non-conventional sitemap addresses in the scrape
• Minor design and performance improvements to the widget settings
• Fixed an issue that occurs when converting and scraping MS office files
• Fixed issues with the Raffle API e.g. 500 error for insufficient events, empty URL strings, image link errors
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Top Questions can now be configured for Desktop and API search implementations
• Added customizable placeholder text if no Top Questions have been set
• Added Help section for the Raffle Desktop app
• Email support for Chat now automatically copies over the last sent chat message
• Brand color will now be used to mark clicked answers within a search session
• Minor improvements to the text fragment highlighting feature
• Minor fixes for references in Chat and Summary
• Fixed inconsistent brand colors in Raffle Chat
• Fixed instances of blurred-out results in Raffle Search
• Fixed a bug that prevented creation of manual indexes
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Added alternating hover colors when previewing answer sections
• Fixed answers being separated into multiple responses in Raffle Chat
• Fixed words being mixed up in Raffle Summary
• Fixed issues with the Overlay UI shifting the contents of a web page
• Fixed issues with uploading documents in Manual Uploads
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Design Upgrade: new look and feel for Raffle
• Help Section: Added Help section to view Raffle status, documentation and link to Support
• Low Res Support: added support for Raffle Insights to resize better in low resolution screens
• Sync Status: added the ability to view last sync date and status of an index
• Do More with Sources: added ability to add, update and delete source configurations
• Autocomplete: added the option to toggle the autocomplete feature in a widget
• Filtering: added the ability to filter indexes and articles
• Source Sorting: added the ability to sort data in ascending, descending or no particular order
• Fixed issues with images and links not loading properly in instant answers
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Design Refresh: new API section for handling API-related configurations
• Launcher Repositioning: added the ability to control the position of the Launcher widget
• No PDFs: added the option to exclude PDF content from Raffle Summary answers
• Disable widget: customers can now ask Raffle Support to temporarily disable a widget
• Fixed issues with users being randomly logged out of Raffle
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Design Refresh: new widgets overview for the widgets page
• Rules Engine: added the ability to manage questions related to a page to boost it in the search results
• Manual Index Update: added the ability to delete a manually uploaded file
• Do More With widgets: added more widget options like adjusting the number of search results, displaying breadcrumbs, etc.
• Answers Preview: the ability to show snippets of an answer in the widget has now been discontinued
• Improved Sectioning: better sectioning of answers handled by the Raffle Model
• Speed Up: faster response time when using Raffle Chat and Raffle Summary
• Refined cookie cleanup logic, fixed issues with Insights clusters, support channels and 404 errors in answer previews and manual uploads
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Raffle Chat: search and have human-like conversations with Raffle Chat using data from approved indexes. Learn more
• Hide From Directories: added the option to exclude Raffle Search from being shown on specific sub-folders of a website
• Accessibility: added the ability to exit the widget with the escape (ESC) key
• Corrections: minor text updates
• Microinteractions: added a preloader to be displayed while waiting for the rest of the page to load
• Speed Up: faster response time when using Raffle Summary
• Fixed occurrences of empty and “could not load” Insights data
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• WCAG Compliance: design improvements to ensure that Raffle Search is living up to theWeb Content Accessibility Guidelines (WCAG) as required by public institutions
• Request Access: added the ability to directly contact Raffle Support for add-on requests and upgrades
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Raffle Summary: get an intelligent summary from Raffle Search using data from approved indexes. Learn more
• Link Knowledge Gaps: added the ability to connect Knowledge Gaps to existing indexes
• Umbraco Marketplace: Raffle Search is now available as a plugin in the Umbraco Marketplace
• Jump to Page: added the option to auto-scroll to the selected section of an article
• Design Refresh: new look for the widgets page
• Do More With widgets: additional widget options have been added, like adding backdrop for embedded designs, option to display breadcrumbs, adjust search bar height and more
• Overlay Exit: added a fix to immediately close the Overlay when a user clicks outside the widget
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Design Refresh: added content preview for Instant Answers
• Improved the search performance in the new versions of the search extension and desktop app
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience

• Knowledge Gap Clusters: added clusters for knowledge gaps for easier viewing by topic
• API Metadata: added ability to retrieve additional data extracted from scraped pages
• Status Page: users can now check the operation status of Raffle on the Raffle Status page
• Date Persistence: implemented a fix to persist the date period selected on the Insights dashboard
• Custom Email Message: added the option to customize the message shown to users after an email has been sent (or failed to be sent) from Raffle Search
• Custom Placeholder: added the option to change the search field placeholder in the widget settings
• Accessibility: added keyboard navigation to Raffle Search
• PDF Titles: PDFs are now displayed with either the filename or document title in search results
• Popular Pages: get a list of most-visited pages from user searches on the Insights Dashboard
• Simpler Instant Answers: removed the thumbs up/down buttons on Instant Answers
• Updated Extension: implemented bug fixes in new version of the extension
• Auto Boost: indexes with user-added questions are now ranked as top answer in each search
• Partial Search: added the option to use a part of the title or URL when searching for indexes
• Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
• Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience