Releases
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Monthly Updates
- Questions Validation (test): New possibility to validate appropriate questions, filtering out queries that contain inappropriate arguments.
- Toggle Follow-Up Questions in Chat: You can now deactivate the follow-up questions feature with a toggle in your tool configuration.
- Rich Text in GDPR message: You can now add useful links to your custom GDPR message.
- Aligned Search results content and answer title: By clicking on the title you will now get redirected to the specific section of the page that contains the answer.
- Jump to text fragment improvements: improved accuracy on finding the right text section that contain the answer.

Toggle follow up questions in chat
- Improvements on how chat answers are rendered (satisfying WCAG and general readability, better link text etc.)
- Summary aligned with chat: Summary is answering equivalent to chat.
- Updates to the Summary endpoint in the API (link to documentation)
- Answer Validation: Added a feature to check if no relevant results are provided when using Search
- User Centric UI Improvements: Adjustments to lables, navigation and hierarchy according to some user testing, to improve the user experience
- Search Stability Improvements: Better QA to ensure the correct functioning of Search
- Optimisation of Resource Impact: Optimised processes to reduce the energetic consumption of our AI processes
- General Bug-fixes:
- Fixed rare CORS problems when loading widgets
- Fixed problem with whitelisting our IPs
- Answer Editor Redesign: Enhanced UI/UX by unifying the different layouts previously used in Content Gaps, Instant Answer, and Answer View into a single, streamlined interface for both editors and viewers.
- Google Authentication Re-enabled: Restored the ability to sign in using Google authentication.
- Improvements of content gaps and trending questions. Clusters are now labeled with clear, intuitive titles, making it easier for users to identify missing or highly searched topics.
- More advanced support for hiding/showing widgets on sub-pages. (link to documentation)
- Database Migration: Large Database migration to adapt to the new industry standards requirements
- Bug Fixes & UI Improvements: Resolved inconsistencies in labels, buttons, and chart visualisation. Improved accessibility by increasing contrast and refining hover and active states for better usability.
- Improvements to the answer re-ranking pages, making the interactions more userfriendly, responsive and fluent, fixing layout issues, providing better overview etc.
- Various improvements to Raffle Chat interactions and CTA buttons

Improvements to the re-ranking pages (layout, interactions and usability).
- New and improved Insights dashboard
- Redesigned Search UI configuration pages
- Extensive guides and detailed examples in the API Documentation

Insights dashboard and redesign of search UI pages
- Action buttons in Chat for quicker answer-navigation
- Improvements to Insights calculations

Chat UI improvement and support for action buttons
- Speech-to-Search support on all Raffle widgets (see screenshot below)
- Summary styling updates
- Various bugfixes and smaller improvements
The screenshot below shows how to activate and use the Speech-to-Search functionality:

Click on the microphone icon to dictate your question
- Chat and Summary
- Improved the layout of responses
- Control tone of voice, willingness to respond etc.
- Follow-up question improvements, now with guaranteed answers
- Feedback support on chat (thumbs up/down)
- New Search Frontend and Chat designs (see screenshot below)
- Improvements and bugfixes to new Insights page
- Multilingual support for Search and Chat
The screenshot below gives an overview of the new features that can be customized and set in the Tools:

Improvements on the Tools
- New Insights page (re-styling, more flexible UI)
- Chat session history
- Chat conversation feedback (thumbs up/down)
- New public API for content and search API (integrate Raffle into your own solutions - vector search, filtering)
- Highly improved search performance (better training data)
- Expose meta-tag selectors in source config to Account Admins
- Better recency scores based on document authoring dates (for web pages)
- Various UX improvements, including WCAG 2.1 compliance
- Search re-ranking
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
The screenshot below show how the re-ranking of answers is working:

How Rerank works
Guides for Re-ranking can be found Here
- Improved trial flow for a better and more intuitive user experience
- Support for multilingual search
- Search widget improvements
- Raffle desktop improvements (maybe not relevant to announce)
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Migrating model training to GPU server
- Optimized memory consumption (FAISS)
- Migrate model-pygate to go
- Worker based and scalable question generation (in Go)
- Remix updated to v2
- Improved circle-ci workflows
- Tablet search prototype (aka the Sosu App)
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Updated Raffle Search on the Umbraco Marketplace
- Added more editing options when customizing Instant Answer titles
- Fix to ensure non-API widgets are only used via script implementation
- Fixed an issue where references originating from PDFs does not jump to the target page
- Fixed a bug where Top Questions were not being displayed properly in the preview for API widgets
- Fixed a bug that caused text to not be copied in Summary/Chat
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Questions are now automatically generated for Dutch, Finnish, French, German, Italian, Norwegian, Polish, Swedish
- Search data can now be collected from a widget share link
- Added widget tooltips for widget options and connected indexes
- Added
up-to-date
status for Instant Answers - Improved the design of the widget overview and creation wizard
- Minor fixes for formatting issues in Raffle Summary
- Fixed an issue where diacritic characters are not being scraped properly
- Fixed a bug that caused summary to hang or disappear while generating a response
- Fixed a bug that caused the API widget preview to disappear when launched in the web app
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Added support for Raffle Chat in Embedded and Overlay
- Improved Instant Answer preview design when resolving Knowledge Gaps
- Minor improvements to the trial onboarding flow
- Minor fixes for formatting issues with Knowledge Gaps
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- New Look: Implemented new design for the Raffle Web App
- Added support to use non-conventional sitemap addresses in the scrape
- Minor design and performance improvements to the widget settings
- Fixed an issue that occurs when converting and scraping MS office files
- Fixed issues with the Raffle API e.g. 500 error for insufficient events, empty URL strings, image link errors
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Top Questions can now be configured for Desktop and API search implementations
- Added customizable placeholder text if no Top Questions have been set
- Added Help section for the Raffle Desktop app
- Email support for Chat now automatically copies over the last sent chat message
- Brand color will now be used to mark clicked answers within a search session
- Minor improvements to the
text fragment highlighting
feature - Minor fixes for references in Chat and Summary
- Fixed inconsistent brand colors in Raffle Chat
- Fixed instances of blurred-out results in Raffle Search
- Fixed a bug that prevented creation of manual indexes
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Added alternating hover colors when previewing answer sections
- Fixed answers being separated into multiple responses in Raffle Chat
- Fixed words being mixed up in Raffle Summary
- Fixed issues with the Overlay UI shifting the contents of a web page
- Fixed issues with uploading documents in Manual Uploads
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Design Upgrade: new look and feel for Raffle
- Help Section: Added Help section to view Raffle status, documentation and link to Support
- Low Res Support: added support for Raffle Insights to resize better in low resolution screens
- Sync Status: added the ability to view last sync date and status of an index
- Do More with Sources: added ability to add, update and delete source configurations
- Autocomplete: added the option to toggle the autocomplete feature in a widget
- Filtering: added the ability to filter indexes and articles
- Source Sorting: added the ability to sort data in ascending, descending or no particular order
- Fixed issues with images and links not loading properly in instant answers
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Design Refresh: new API section for handling API-related configurations
- Launcher Repositioning: added the ability to control the position of the Launcher widget
- No PDFs: added the option to exclude PDF content from Raffle Summary answers
- Disable widget: customers can now ask Raffle Support to temporarily disable a widget
- Fixed issues with users being randomly logged out of Raffle
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Design Refresh: new widgets overview for the widgets page
- Rules Engine: added the ability to manage questions related to a page to boost it in the search results
- Manual Index Update: added the ability to delete a manually uploaded file
- Do More With widgets: added more widget options like adjusting the number of search results, displaying breadcrumbs, etc.
- Answers Preview: the ability to show snippets of an answer in the widget has now been discontinued
- Improved Sectioning: better sectioning of answers handled by the Raffle Model
- Speed Up: faster response time when using Raffle Chat and Raffle Summary
- Refined cookie cleanup logic, fixed issues with Insights clusters, support channels and 404 errors in answer previews and manual uploads
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Raffle Chat: search and have human-like conversations with Raffle Chat using data from approved indexes. Learn more
- Hide From Directories: added the option to exclude Raffle Search from being shown on specific sub-folders of a website
- Accessibility: added the ability to exit the widget with the escape (ESC) key
- Corrections: minor text updates
- Microinteractions: added a preloader to be displayed while waiting for the rest of the page to load
- Speed Up: faster response time when using Raffle Summary
- Fixed occurrences of empty and “could not load” Insights data
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- WCAG Compliance: design improvements to ensure that Raffle Search is living up to theWeb Content Accessibility Guidelines (WCAG) as required by public institutions
- Request Access: added the ability to directly contact Raffle Support for add-on requests and upgrades
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Raffle Summary: get an intelligent summary from Raffle Search using data from approved indexes. Learn more
- Link Knowledge Gaps: added the ability to connect Knowledge Gaps to existing indexes
- Umbraco Marketplace: Raffle Search is now available as a plugin in the Umbraco Marketplace
- Jump to Page: added the option to auto-scroll to the selected section of an article
- Design Refresh: new look for the widgets page
- Do More With widgets: additional widget options have been added, like adding backdrop for embedded designs, option to display breadcrumbs, adjust search bar height and more
- Overlay Exit: added a fix to immediately close the Overlay when a user clicks outside the widget
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Design Refresh: added content preview for Instant Answers
- Improved the search performance in the new versions of the search extension and desktop app
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience
- Knowledge Gap Clusters: added clusters for knowledge gaps for easier viewing by topic
- API Metadata: added ability to retrieve additional data extracted from scraped pages
- Status Page: users can now check the operation status of Raffle on the Raffle Status page
- Date Persistence: implemented a fix to persist the date period selected on the Insights dashboard
- Custom Email Message: added the option to customize the message shown to users after an email has been sent (or failed to be sent) from Raffle Search
- Custom Placeholder: added the option to change the search field placeholder in the widget settings
- Accessibility: added keyboard navigation to Raffle Search
- PDF Titles: PDFs are now displayed with either the filename or document title in search results
- Popular Pages: get a list of most-visited pages from user searches on the Insights Dashboard
- Simpler Instant Answers: removed the thumbs up/down buttons on Instant Answers
- Updated Extension: implemented bug fixes in new version of the extension
- Auto Boost: indexes with user-added questions are now ranked as top answer in each search
- Partial Search: added the option to use a part of the title or URL when searching for indexes
- Performance Improvements: under-the-hood improvements to keep things running reliably and smoothly
- Bug Fixes: behind-the-scenes tweaks and fixes to provide a better Raffle Search experience