All features have default titles and descriptions to make the setup process simple. All these widget texts can be edited via the Text Overrides section.
Each widget has its own configurations, so you can configure each widget differently. If you want the same configurations for multiple widgets, make sure to update each widget in order to synchronize displays and behaviors.
All widgets can be modified from Tools
Go to Tools
Select the widget to modify
Click the Text override icon in the bottom-right menu
When the Raffle Search Assistant is active and Support Channel(s) are enabled, the user can enter the page of Support Channels via a button at the bottom of the search assistant. The text on this button can be changed to your preferences
Go to the Customer Support tab, in the Text Overrides section
Go to Overview
Click the Button text for support channels text field and enter a button label
Click Save Changes
Button text for Support Channels and Preview
When the Raffle Search Assistant is active and Support Channels are enabled, the user can enter the page of Support Channel via a button at the bottom of the search assistant. The title and subtitle can be edited as a Text override
Click the Title for support page text field and enter a heading
Click the Subtitle for support page text fields to enter a subtitle description.
Support Page Title and Description with Preview
When multiple support channels are enabled and the user goes to the support menu, they can see the Phone option. The title and description of this element can be changed with a simple override
Go to Phone
Click the text fields of Channel name and enter your title label
Click the Channel description text fields to enter your description. The default informs that the phone number and opening hours can be found with a click
Phone Support Channel element and Preview
When multiple support channels are enables and the user goes to the support menu, they can see the Phone option. The title and description of this element can be changed with a simple override
Phone Channel Page Name and Description with Preview
When multiple support channels are enabled and the user goes to the support menu, they can see the Email option. The title and description of this element can be changed with a simple override
Go to Email
Click the Channel description text fields to enter your description
Email Channel Element Name and Description with Preview
The title and description of the page that allows you to contact the Email support can be updated to fit the message you want to send
Click the text fields of Page title and enter your title label
Click the Page subtitle text fields to enter your description
E-mail Support Page Title and Subtitle with Preview
When the user sends a request to support via email, they need to enter their email address. The placeholder for the senders email can be updated through these steps
Click the Email address placeholder text field and enter your placeholder
Placeholder for Users E-mail with Preview
You can add or alter a message template for an e-mail to the support team. This can for example help nudge users to phrase questions a certain way or adjust the tone of their query. The user can always erase the template and send a message without it.
Click the Message template text field and enter a message
E-mail Message Template with Preview
When the user has succeeded in sending an e-mail, they’ll be sent to a success page and get confirmation that the message is sent. You can modify the title and message that provide the success feedback as well as the
Click the Success page title, the Success page subtitle, and the Success page button texts text fields one at a time to enter the messages that match your company
Success Page with Preview
If the user tried to send an e-mail to support but an error occurred, then an error prompt will pop up to notify the user. Yhe instructions on how to proceed can be adjusted by updating the title and subtitle of the prompt
Click the Error prompt title and the Error prompt subtitle text fields one at a time to alter the alert prompt
Error Message with Preview
When multiple support channels are enabled and the user goes to the support menu, they can see the Chat option. The title and description of this element can be changed with a simple override
Chat Channel Element Name and Description with Preview
When multiple support channels are enabled and the user goes to the support menu, they can see the Form option. The title and description of this element can be changed with a simple override
Go to Form
Form Channel Element Name and Description with Preview
Sources