Re-rank

Boost responses to modify the rank of responses

Re-ranking allows you to choose which response appears first on the response list when a user enters a query. When users enter a query, a series of links are returned for the pages that are most likely to have the answer they seek. However, you might want to another article to appear first.

Create new answer reranking

  1. Start by logging in to your raffle account

  2. Select Re-rank under Workspaces in the menu. Here you can modify your re-rankings or add new ones

  3. Click the Add New Answer Re-rank

  4. Choose and click the Tool you want to apply the re-ranking to. If you have multiple UIs, you can use the searchbar to find the right UI.

  5. Write a question in the text field

  6. Click on the response you want to move to the top of the list

  7. Click on Save changes

If the response you want to boost is not on the list:

  1. Click the Didn’t find answer you were looking for

  2. Enter the URL, the ID or the answer title of the desired response

  3. Click on the response you want to move to the top of the list

  4. Click Save changes

That’s it! Now everytime a user asks that question in your UI, this will be the first answer on the response list.

Add more questions to a re-ranking

If there are multiple questions you would like to add the same response boosting to, you can do that too.

  1. Start by logging in to your raffle account

  2. Select Re-rank under Workspaces in the menu

  3. Choose and click the response you want to modify. You can enter the URL, the ID, or the title in the search bar to filter through your re-rankings

Now you can see all the questions, users can ask, which has this response ranked first on the response list

  1. Click Add Question and enter your question

  2. Click Save Changes

Now all of these questions have this response ranked highest

Modify Reranking questions

You can modify the questions related to a re-ranking anytime

  1. Start by logging in to your raffle account

  2. Select RRe-rank under Workspaces in the menu

  3. Choose and click the three-dot options menu in the top-right corner of the response you want to modify. You can enter the URL, the ID, or the title in the search bar to filter through your re-rankings

  4. Click Edit

Now you can see all the questions, users can ask, that have this response ranked first on the response list

  1. Click the text field of the question you want to change and alter the text. If you want to delete a question related to the re-ranking completely, then click the trash can. This can be done for multiple questions

  2. Click Save Changes

Delete a Re-ranking

  1. Start by logging in to your raffle account

  2. Select Re-rank under Workspaces in the menu

  3. Choose and click the three-dot options menu in the top-right corner of response you want to delete. You can enter the URL, the ID, or the title in the searchbar to filter through your re-rankings

  4. Click Delete

  5. Confirm that you want to delete the re-ranking by clicking Delete