Trending Questions
The Trending Questions section lists questions that users have searched for using a Raffle widget. These questions are listed in groups (“clusters”) under the same topics.
Trending Questions List
Question Clusters
User-asked questions are listed in Trending Question clusters, grouped according to relevance and ordered from most to least searched. The list is updated on a weekly basis.
View Questions
This list contains ALL questions that have been asked using a widget for a specific period of time. Questions are grouped and displayed as: clusters → subtopics → list of actual user queries
Steps
- Select filters for the widget, date range and knowledge base
- Click the expand icon to expand the list
On the far right panel, Raffle displays a list of search results that are shown to users when they search for the selected question. For search result adjustments, refer to Rules Engine.
Export Questions
The export function downloads a CSV copy of the Trending Questions list for a specific period of time.